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	<title>Paul Velgos&#039; Microsoft CRM Blog &#187; Case Studies</title>
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		<title>Panduit &amp; Hitachi Win Overall Excellence Award for Microsoft Dynamics CRM at Convergence</title>
		<link>http://www.crmdynamics.net/2010/04/panduit-hitachi-win-overall-excellence-award-for-microsoft-dynamics-crm-at-convergence-2/</link>
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		<pubDate>Fri, 30 Apr 2010 14:53:18 +0000</pubDate>
		<dc:creator>Paul Velgos</dc:creator>
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		<description><![CDATA[Congratulations to Panduit! This is a huge deal. For those of you not familiar with Convergence it’s one of Microsoft’s biggest events of the year. This year Microsoft, partners, and clients took over Atlanta for a few days. Microsoft presents clients and their partners with different levels of awards based on projects they’ve worked on [...]]]></description>
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		<title>Healthcare CRM Part 2: How Customers are Affected by Poor Patient Relationship Management</title>
		<link>http://www.crmdynamics.net/2008/10/healthcare-crm-part-2-how-customers-are-affected-by-poor-patient-relationship-management/</link>
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		<pubDate>Thu, 30 Oct 2008 21:59:12 +0000</pubDate>
		<dc:creator>Paul Velgos</dc:creator>
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		<description><![CDATA[  Earlier this month I wrote a post titled Microsoft Dynamics CRM for Healthcare – Patient Relationship Management. I think it&#8217;s worth exploring a more personal look into the patient part of Patient Relationship Management.   We&#8217;ve all had bad experiences dealing with companies. I&#8217;m a little more sensitive about bad service because my job is to fix [...]]]></description>
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